Note: Thanks to Makur for assisting with the above article.
On the resulting page there is a lot of information available by clicking on the various tabs and links. Even downloads like drivers & manuals are no longer available on Dell’s website. If your older system does not include a Service Tag, support is now very limited. Look for this text “Enter a Service Tag or Express Service Code” and enter your Service Tag there. This support site is intended for customers who purchased an Alienware system after September 2009 (Dell acquisition date) and have a Service Tag included on the system. There’s also a utility on Dell’s website that will scan your system and give you the latest configuration information. A quick lookup will reveal the original system configuration. On the Dell website, you can lookup the system configuration based on the computer serial number. From the Command Prompt, type: wmic bios get serialnumber. From the Start Menu type CMD and press Enter. If the system board (mother board) has been swapped out, you won’t know the Service Tag number for sure unless you run this process. With any computer purchased used on eBay, Craig’s List, from a pawn shop, or other source with unknown history, it’s possible that the Service Tag may be incorrect. If it is missing, scratched off, or not readable, there’s an automatic way to look it up. The Service Tag (serial number) should be printed on the bottom of your computer. This is a simple and useful process for obtaining your Dell computer service tag (serial number) and lookup your system configuration.
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